Help

Support

Email [email protected] and a person will answer, usually within a day or two. Tell us which tour and which stop, and what phone you use.

My phone didn't tell me I had arrived

At each stop your phone chimes, buzzes and offers the story, and you press Play. If it stays quiet, make sure location is allowed for JWalk Go "While Using the App", that notifications are on, and that you have started the walk in the app. Tall buildings and narrow streets can make your phone's position jump. You can always tap the stop on the map to start it by hand.

I'm out of signal

Tours you have downloaded play with no connection at all, map included. Download a tour on Wi-Fi before you set out.

I have a tour code

Scan the QR code on your card with your phone's camera, sign in, and the tour is added to your account. Open JWalk Go and it appears in your tours.

Refunds

Purchases made in the app are refunded by Apple or Google under their policies. For anything else, email us.

Deleting your account

Open the account screen in the app and choose to delete your account, or email us from the address on your account. See the privacy policy for what is deleted and when.

Found a mistake in a tour?

We would love to know. Use the feedback button on the stop, or email us. Tours are for entertainment and general information; see our terms.